Hire Resolve – Top Recruitment Agency
Ticking All Your Recruitment Needs
Ticking All Your Recruitment Needs
A South African company that builds wireless communication systems for the security industry, specifically for monitoring home and business alarms, is seeking a Technical Service Manager who will lead the Technical Department to deliver high-quality technical support, network commissioning, repairs, and after-sales service.
Responsibilities:
Manage local and international technical support, 24/7 standby services, and emergency response teams.
Monitor response times, service quality, and resolution rates to ensure service excellence.
Oversee end-to-end network deployment—from planning and quotes to manufacturing coordination, commissioning, and maintenance.
Enforce quality control standards across manufacturing, testing, and run-up operations.
Systematically track, analyze, and report field/manufacturing faults; collaborate with R&D to eliminate recurring issues.
Direct the Service & Repairs team to meet a 3-day repair turnaround target while minimizing waste and controlling operational costs.
Develop and optimize departmental workflows, standard operating procedures, and inventory/stock control systems.
Maintain the departmental risk register, protect confidential assets, and enforce security protocols.
Resource and plan annual maintenance schedules, network upgrades, and commissioning projects.
Manage full team lifecycle: recruitment, role definition, performance management, and corrective action.
Design and deliver internal skills training for technicians and structured programs for external clients.
Ensure technicians are fully equipped, compliant, and up-to-date with documentation.
Submit weekly operational updates and present monthly performance metrics to EXCO.
Partner with Sales, Production, Accounts, and Stores to align operational requirements.
SLA compliance, standby response rates, and customer satisfaction scores.
Repair Efficiency: Maintenance of 3-day turnaround time and reduction in repeat faults.
Operational Control: Stock accuracy, quality metrics, budget adherence, and team productivity.
Minimum Requirements:
Technical: Deep background in electronic systems and network infrastructure.
Leadership: Proven track record in team management, recruitment, and performance accountability.
Operations: Strong expertise in quality control, process design, risk management, and inventory systems.
Communication: High-level reporting, cross-functional collaboration, and client-facing engagement.
Benefits:
Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
