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Privacy Policy · Hire Resolve

Privacy Policy

Hire Resolve believes in the responsible use of personal information. We are committed to safeguarding your privacy and handling your data with transparency and care.

This Privacy Policy explains how we collect, use, share, and store your personal information. By using our website or interacting with us via email, electronic communication, or in person, you agree to the practices described in this policy.

Hire Resolve processes personal information in compliance with applicable laws, including the Protection of Personal Information Act (POPIA) and other relevant data privacy and protection laws within the countries we operate.

📬 Questions? Reach out to our Compliance Department at complaince@hireresolve.us or visit our website.

What information is collected

We only collect personal information that is necessary for a specific purpose. We aim to collect information directly from you, and where possible, we will clarify what is required and what is optional.

Some information may be collected through third parties who assist with functions on our behalf.

We may request, receive, store, and record details defined as Personal Information under POPIA, including but not limited to:

  • Personal identifiers: name, contact details, address, age, date of birth, nationality, gender, race, etc.
  • Government identifiers: CIPC registration numbers, national ID numbers, driver’s licence numbers.
  • Credit bureau information, certifications, and due diligence details.
  • Payment-related information.
  • Device and online identifiers, including related information.

Website usage information may also be collected through the use of “cookies”.

Use of personal information

Hire Resolve delivers Recruitment Services and Human Resource Management solutions. Processing personal information is essential to provide these services. Purposes include:

  • Gathering contact information for screening and direct marketing.
  • Confirming and verifying candidates as suitable for our clients.
  • Verification and onboarding of clients onto our IT and business systems.
  • Processing of accounting functions.
  • Analytical and market-related activities.
  • Meeting legal, regulatory, and professional obligations.

Sharing of personal information

Your personal information may be transferred or disclosed within our corporate group and holding company for legitimate business or legally permitted purposes.

Where necessary, we may share your information with third-party service providers. We require these parties to keep your data secure, confidential, and to process it in accordance with applicable law.

If we need to transfer your personal information across borders, we will do so in a manner prescribed by POPIA or other relevant data protection laws.

Hire Resolve may also disclose personal information in connection with legal proceedings, applicable law, or industry codes.

Information security

We are legally obligated to provide adequate protection for the personal information we hold and to prevent unauthorised access and use.

Access to your personal information is restricted to individuals who need it to perform a specific function. Our security policies and procedures cover:

  • Physical security
  • Computer and network security
  • Retention and disposal of information
  • Acceptable usage of personal information
  • Monitoring access and usage
  • Investigating and reacting to security incidents
🔒 Important note: While we take robust steps to protect your personal information, Hire Resolve cannot guarantee absolute security. We accept no liability for unauthorised or unlawful disclosure and/or use of personal information, unless such disclosure results from our gross negligence.

User rights

You have the right to request a copy of your personal information held by us. You may also ask us to correct, amend, delete, restrict, or transfer your personal information, and to object to how it is processed.

We may refuse to delete personal information if retention is required by law for a determined period, or if deletion would compromise our ability to carry out legitimate business activities.

You have the right to lodge a complaint with the Information Regulator. Visit their website for more details.

Changes to the privacy policy

Hire Resolve may revise this policy from time to time to reflect updates in initiatives, changes in law, technology, or our practices. Any changes will be published on our website.

📅 Last updated: May 2026 · Effective immediately

INTRODUCTION
 The Company believes in responsible use of personal information collected in the course of its business and through its website. The Company is committed to safeguarding the privacy of your information.  This privacy policy sets out the basis on which any personal information collected by the Company from you, or that you provide to the Company, will be used, stored and processes (hereinafter referred to as “collect” or “collected”). This includes, but is not limited to, the collection of personal information or data from the use of the Company website.  
 
By making use of the Company website, or interacting with the Company by mail, electronic communication or personally, you agree to be bound by the terms and conditions as set out in this privacy policy.  
If at any time you have queries that are not dealt with in this document, please visit our website or contact our compliance at compliance@hireresolve.us
 
WHAT INFORMATION IS COLLECTED
We may request, receive, store and record details that are defined as ‘Personal Information’ in terms of the POPI Act, from Clients, Candidates, Employees and Service Providers.  The Personal Information we process as a result of a visit to our website, depends on the data provided by the user.  
If a user accesses the website, but does not interact with the Company (i.e., Apply for an available position) the Company processes the data contained in cookies.  
If a user chooses to apply for an available position, registers as a user or submits a contact request, the Company will require the user to provide certain Personal Information necessary to complete the activities of the Company.  
 
USE OF PERSONAL INFORMATION  
 The Company assures that the use of your personal information is lawful, reasonable and relevant to the activities of the Company.  
The Company may process your personal data collected through the website for the following purposes:  

Company Activities
The Company is in the business of Recruitment Services. The Company will process the personal data of users in order to run the business, which includes managing a relationship with the user, assessing the users suitability as a candidate; promoting the user as a candidate, matching candidates with available clients, administrative, accounting and corporate rights and obligations, and maintaining and using IT systems  

Service Delivery (SLA)  
The Company will process Personal Information of users who indicate an interest in becoming a client of the Company in order to enter into a contract of service, match the client with potential candidates and perform the duties as set out under the service level agreement.  

Direct marketing
The Company may process Personal Information for direct marketing purposes in order to promote and develop services and provide industry specific information the Company believes will be of interest to the user. Users are provided with the opportunity to opt out of direct marketing.  

Security, quality, and risk management
Personal Information may be processed for the purpose of maintaining security and within the scope of internal quality and risk analysis.  

Legal and Professional Requirements

Where the Company is subject to legal, regulatory and professional obligations, the Company may need to keep records to demonstrate that the services provided are in compliance with those obligations.  

DISCLOSURE OF PERSONAL INFORMATION  
 The Company may from time to time transfer or disclose Personal Information to other entities within One Group, of which the Company is a subsidiary, as well as third parties for any of the purposes as set out herein.  

USERS RIGHTS
 You may at any time:  
Request us to confirm what Personal information the Company has relating to you and by whom it was accessed. A fee may be charged for such a request;
Ask the Company to update or delete your information or refrain from using it;  
Unsubscribe from any of the Company’s electronic communications by following the unsubscribe link provided;
Enquire how your Personal Information has been used, if at all.
 The Company may refuse to delete Personal Information if such deletion would compromise an obligation in law which requires the Company to keep the information for a determined period or if such deletion would compromise the Company’s ability to render the company activities.  
You indemnify the Company against any damages that may arise from the request in such circumstances or damages that may follow as a result thereof.  

SECURITY BREACH
 The Company has in place up-to-date, reasonable technical and organizational security measures to protect users’ Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorized disclosure or access to information collected through the use of the website.  
Despite this, absolute security cannot be guaranteed in respect of physical data storage or data stored electronically. Should a breach occur, the Company will ascertain how and where the breach occurred and make sure that the risk is addressed immediately.  
 The Company will ascertain which data has become vulnerable as a result of the breach and notify the user immediately. The Company will assist the user in minimizing any potential damages that he/she may suffer as a result, where possible.  

CHANGES TO THE PRIVACY POLICY
 From time to time, the Company may revise this policy to reflect the Company’s initiatives, changes in law or technology or changing in practice with regards to the collection of Personal Information.  
Changes to the policy will be published on the website.  

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