Network and IT Support Field Technician Full Time

A South African company that has a technology platform that provides consumer service management and rating solutions is seeking an ideal Network & IT Support Field Technician to join their team in Cape Town.

Responsibilities:

• Install and maintain Service Systems equipment at customer sites.

• Establish and maintain support call cycles.

• Troubleshoot and resolve on-site technical problems, maintaining constant communication with the back office for support.

• Submit complete records and paperwork for all installations and site visits.

Develop relationships with our regional customer base.

Minimum Requirements: 

• Valid, unendorsed South African driver’s license and own reliable transport.

• Clear criminal record and valid passport.

• Willingness to travel extensively across the Western Cape, Eastern Cape, and Northern Cape for up to two weeks at a time.

  • Note: Travel may extend to other provinces and Southern African countries (e.g., Mozambique, Eswatini, Lesotho) when required.

• Technical acumen in computer support and IoT network maintenance/support.

• Proficiency in Google Workspace and call-out/site visit inspection software for reporting.

• Ability to work unsupervised and with a high degree of honesty, reliability, and accountability.

• Excellent communication skills and a strong customer-facing attitude.

• Willingness to work extra time when necessary.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com