Hire Resolve – Top Recruitment Agency
Ticking All Your Recruitment Needs
Ticking All Your Recruitment Needs
A leading air cargo and logistics company is looking for an experienced Manager Operations: Customer Service Department (CSD) with strong experience in customer service management, stakeholder engagement, logistics operations, and customer experience to join their team in Johannesburg. The successful candidate will be responsible for overseeing national customer experience, domestic operations, and service delivery while ensuring operational efficiency, regulatory compliance, and high levels of customer satisfaction within a fast-paced cargo and logistics environment.
Responsibilities:
Manage and oversee customer service operations to ensure high levels of professionalism and customer satisfaction
Develop and implement customer relationship and customer experience improvement strategies
Investigate and resolve customer service and operational complaints within agreed timelines
Build and maintain strong relationships with internal and external stakeholders
Conduct customer and stakeholder meetings to review operational performance and service levels
Monitor Service Level Agreements (SLAs) and ensure compliance by service providers
Compile operational and audit reports and present monthly operational performance updates
Manage incidents, discrepancies, hazards, and claims to ensure timely resolution
Oversee staff training, compliance, performance management, and disciplinary processes
Manage manpower planning and operational resource allocation
Facilitate collaboration between operational departments and stations nationally
Ensure cargo operations comply with operational, safety, and security standards
Conduct audits and ensure compliance with aviation and regulatory requirements
Manage operational budgets, expenditure, and financial reporting processes
Support customer retention initiatives and identify opportunities to improve revenue
Oversee procurement, asset management, and maintenance of operational equipment and vehicles
Requirements:
Diploma in Business Management, Administration, or related field (NQF Level 7)
Minimum 3–5 years’ operational experience within cargo, logistics, or related operations
Minimum 3 years’ management experience within logistics or operational environments
Strong customer service and customer-facing experience
Experience engaging with internal and external stakeholders
Previous experience within logistics, cargo, freight, or supply chain environments advantageous
Experience dealing with HR and IR-related matters
Strong leadership and people management skills
Excellent communication, problem-solving, and organisational skills
Computer literacy and strong reporting capabilities
Knowledge of operational compliance, safety, and quality assurance processes
Valid driver’s licence and own transport
Ability to work extended hours and travel nationally when required
Benefits:
Contact Hire Resolve for your next career-changing move.
Apply for this role today, contact Abigail King at Hire Resolve or on LinkedIn.
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: logistics@hireresolve.za.com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
