IT Manager Full Time

A leading telecommunications company is looking for an IT Manager to join their entire department based in Centurion, GP. 

The Role Overview: 

The IT Manager will be responsible for defining and executing the enterprise IT strategy that supports the company’s corporate, commercial, and operational functions.

This is a hands-on, strategic IT leadership role with full accountability for the organisation’s IT environment, including:

• Enterprise applications
• IT infrastructure and cloud platforms
• Microsoft 365 and identity
• Data governance
• Cybersecurity
• IT service delivery
• IT strategy and governance
• Technology integrations and automation

The successful candidate will initially be the sole IT resource within the organisation, with responsibility for establishing the IT function and subsequently building and managing a growing IT team.

Responsibilities: 

• Define and execute a 3–5-year enterprise IT strategy.
• Align the IT roadmap with corporate, commercial and operational objectives.
• Establish IT governance frameworks aligned with ISO, ITIL and industry best practices.
• Act as the custodian of enterprise architecture, technology standards and IT policies.
• Develop and maintain technology roadmaps and infrastructure plans.
• Ensure IT investments support business growth and operational efficiency.
• Own the end-to-end lifecycle of enterprise applications, from implementation through to optimisation and retirement.
• Manage and optimise integrations between:
  • ServiceNow
  • Sage 300
  • Microsoft 365 / Google Workspace
  • Microsoft Azure
• Drive automation and digitisation of business processes.
• Ensure data consistency, integrity and appropriate governance across enterprise systems.
• Identify opportunities to improve business processes through technology.

Microsoft: 

• Lead the organisation’s transition from Google Workspace to Microsoft 365.
• Develop and execute the Microsoft 365 implementation and migration strategy.
• Take ownership of the full Microsoft 365 lifecycle, including implementation, administration, security, governance and optimisation.
• Ensure Microsoft 365 is fully integrated with the organisation’s wider IT environment.
• Manage Microsoft 365 identity, security, collaboration and productivity services.
• Establish appropriate Microsoft 365 governance, policies and access controls.

Azure: 

• Architect, implement and manage enterprise workloads within Microsoft Azure.
• Manage Azure virtual machines, application hosting and cloud infrastructure.
• Manage identity and access through Microsoft Entra ID.
• Ensure secure connectivity between cloud and enterprise services.
• Implement high availability, resilience and disaster recovery capabilities.
• Monitor and optimise cloud performance, scalability and costs.
• Maintain secure, reliable and scalable infrastructure.

Operations and Delivery: 

• Take full ownership of enterprise IT service delivery across all business units.
• Establish and maintain SLAs and OLAs.
• Implement and govern incident, problem and change management processes through ServiceNow.
• Ensure a consistent and reliable end-user experience.
• Oversee endpoints, collaboration platforms, user support and IT operations.
• Establish appropriate IT processes, procedures and documentation.
• Ensure business-critical systems remain available and operational.

Cybersecurity: 

• Define and implement the enterprise cybersecurity strategy.
• Manage and improve:
  • Identity and access management
  • Endpoint security
  • Cloud security
  • Data protection
  • Security governance
• Ensure compliance with POPIA, internal security policies and applicable industry standards.
• Drive security practices aligned with ISO 27001 principles.
• Identify and mitigate IT and cybersecurity risks.
• Establish appropriate security policies, controls and monitoring processes.

Team Development and Leadership: 

• Initially operate as the sole IT professional, taking full ownership of the organisation’s IT environment.
• Establish the IT operating model, processes and standards required to support future growth.
• Develop the IT function as the organisation expands.
• Recruit, mentor and manage additional IT resources as the team grows.
• Provide technical leadership and establish clear responsibilities across the IT function.
• Balance hands-on technical delivery with strategic IT management.

Requirements: 

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 5–10 years’ experience within IT.
• Previous experience within the Telecommunications, Connectivity or ICT industry is essential.
• Demonstrated experience managing an organisation’s IT environment end-to-end.
• Strong combination of technical hands-on experience and IT management capability.
• Experience establishing or developing an IT function is highly advantageous.
• Experience managing or mentoring IT teams, with the ability to build and scale a team.

Key Platforms: 

• ServiceNow – ITSM, workflow automation and service management
• Google Workspace – Current collaboration, email and identity platform
• Microsoft Azure – Infrastructure, compute, identity and security
• Sage 300 – Finance, procurement and reporting

Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com
 
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.