General Manager – ICT industry – Cape Town, Western Cape Full Time

Hire Resolve’s client in the ICT industry is urgently seeking the expertise of a General Manager in Cape Town, Western Cape.

Responsibilities:

• Develop and execute strategic plans to achieve branch objectives.  
• Provide leadership to the branch, and foster a collaborative and innovative work environment.  
• Recruit, train, mentor, and conduct performance reviews to develop a high-performing team.  
• Develop and manage the branch budget, monitor financial performance, and implement corrective actions to ensure profitability.  
• Monitor market trends and competitor activities to identify growth opportunities.  
• Implement competitive pricing and operational strategies.  
• Manage all client services, including tender applications and government contracts.  
• Ensure excellent customer service and resolve client issues promptly.  
• Drive revenue growth through effective sales strategies and relationship building.  
• Set and monitor sales targets, account plans, and performance metrics.  
• Prepare regular operational performance reports.  
• Track key metrics (e.g., project timelines, service quality, resource utilization), and provide insights on operational trends and areas for improvement.  
• Ensure adherence to regulations, policies, and industry standards.  
• Implement risk management strategies.  
• Promote a culture of innovation by adopting new technologies and practices.  
• Identify and implement operational improvements to enhance efficiency.  
• Take responsibility for the overall success, profitability, and service delivery of the branch.  
• Achieve revenue and operational targets while maintaining high customer satisfaction and loyalty.  
• The role requires the individual to perform duties and tasks related to business growth, operations, and profitability of the office, as assigned by management.  
• The individual is expected to provide the highest level of courtesy and service.

Requirements:

• A Bachelor’s Degree in Business Administration, Management, or a related field is required; a Master’s degree is preferred.  
• 10+ years of managerial experience, ideally within the ICT or related sectors.  
• A strong understanding of tender processes and government contract management.  
• A proven track record of success in revenue generation and branch management.  
• Extensive experience in managing client and operational portfolios.  
• Demonstrated success in sales, strategic planning, and financial management.  
• Strong leadership and team development skills.  
• Exceptional communication, negotiation, and interpersonal skills.  
• Strategic and analytical thinking abilities, with the capacity to develop and implement business plans.  
• Proficiency in financial and operational management tools.  
• Strong knowledge of ICT solutions and government tender regulations.

Contact Hire Resolve for your next career-changing move.

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Adrienne Steyn at Hire Resolve on careers@hireresolve.za.com or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.