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A global logistics and freight forwarding company is seeking a Product Owner / Business Analyst who will own and evolve the global digital customer experience platform while standardizing and aligning underlying business processes with global standards.
Responsibilities:
Own and continuously evolve the digital product roadmap in collaboration with IT, Commercial, Operations, and Executive Leadership.
Translate business priorities, customer feedback, and technology trends into actionable initiatives, balancing near-term wins with long-term strategic outcomes.
Engage directly with customers and internal teams (Sales, Operations, Customer Service) to validate needs and map supply chain workflows.
Evaluate, (re)design, and document standard business processes across local and global operations; prepare risk/benefit analyses and change requests.
Use product analytics, research, and usage data to drive evidence-based decisions.
Champion a simplified, intuitive, and modern user interface for the digital platform.
Partner with UX/UI resources on information architecture, workflow design, user testing, and prototyping to simplify complex logistics processes.
Monitor supply chain/logistics digital trends and benchmark against competing platforms and adjacent industries (banking, e-commerce, SaaS).
Identify and evaluate use cases for Generative/Agentic AI, predictive analytics, natural-language reporting, and automated exception management alongside data and engineering teams.
Own the product backlog; prioritize user stories by business impact, customer value, adoption potential, and technical effort.
Write clear functional requirements, user stories, and acceptance criteria; define MVPs and phased release plans.
Partner with Engineering, Architecture, Integration, Data/Analytics, Cybersecurity, and Implementation teams through full delivery lifecycles.
Coordinate system dependencies with core enterprise applications (transportation, warehouse, customs, CRM, finance; CargoWise knowledge advantageous).
Facilitate stakeholder workshops and manage project dependencies and risks.
Prepare test scripts, document functional enhancements, and lead UAT alongside business units and SMEs prior to deployment.
Develop training materials, desk references, user guides, and standard operating procedures using consistent BPM methodologies.
Deliver complete project documentation within target timelines and support business Champions during rollouts.
Act as the primary product point of contact across business and IT functions, communicating decisions, trade-offs, and progress.
Drive platform adoption among internal users and external clients; partner with Commercial teams to streamline onboarding.
Track key performance indicators (KPIs), including active user adoption, digital transaction volumes, self-service rates, CSAT/retention, and operational efficiency gains.
Minimum Requirements:
Experience: 5+ years in Digital Product Management, Product Ownership, Business Analysis, or Digital Transformation managing customer-facing B2B platforms.
Education: Degree in Business, International Logistics, Marketing, Communications, Accounting, or equivalent.
Domain Knowledge (Preferred): Background in freight forwarding, supply chain, shipment visibility portals, or complex B2B self-service ecosystems.
Methodologies: Strong grasp of product discovery, agile delivery, user journey mapping, and backlog prioritization.
Process & Analytics: Proficiency in business process mapping (Visio or similar), SQL, and process improvement frameworks (Six Sigma / DMAIC).
Architecture & Tech: Understanding of APIs, cloud platforms, system integration, data architecture, and practical AI/automation implementation.
Tools: Microsoft Office Suite (Word, Excel, PowerPoint), collaborative tools (Teams, Zoom), and modern product management software.
Benefits:
Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
