Technican NEW

A world class- class consulting engineering firm with a resource base across the country dedicated to the sustainablle development of Africa is looking for a Technician to join their team in Parow, WC. 

The technician will provide first-line and high-level desktop support, maintain system reliability, and assist with network and server administration under the guidance of the IT Manager. The role focuses on ensuring end-user productivity, data protection, and efficient IT operations.

Responsibilities: 

• Provide first-line and high-level support for desktop hardware, software, and peripherals.

• Maintain a comprehensive data backup system and ensure effective data loss control.

• Manage and support Microsoft Active Directory for user and computer accounts.

• Assist with LAN and Wi-Fi network support to minimise downtime.

• Perform desktop and laptop imaging, software installations, and patch management.

• Ensure all systems are protected against viruses and that antivirus definitions are up to date.

• Support end-user applications including Microsoft Office Suite and AutoCAD (basic level).

• Maintain accurate hardware and software inventory records.

• Respond to IT support tickets in a timely and professional manner.

• Assist with email client support (Exchange environment).

• Keep abreast of technology changes and propose improvements to the IT Manager.

• Ensure systematic storage and retrieval of data, including archived work.

Requirements: 

• National Diploma / NQF Level 5–6 in IT, Information Systems, or Computer Networking 

• A+ / N+

• Microsoft Certified: Modern Desktop Administrator Associate

• ITIL Foundation

• IT focused Technical Certificate (e.g., A+, N+, MCP) with demonstrable practical experience

• 2 – 3 years’ experience in a role as Desktop Support Specialist or IT Support Specialist

Technical Knowledge: 

• Microsoft Windows Server (2008/2012/2016) – basic administration

• Microsoft Active Directory – user and group management

• Microsoft Office Suite support (Word, Excel, Outlook)

• Desktop hardware troubleshooting and repair

• Basic network infrastructure (TCP/IP, Wi-Fi, cabling)

• Antivirus and backup software management

• Exchange email client support (Outlook)

• AutoCad support (advantageous but not essential)

Apply for this role today, contact Gaby Turner at gaby.turner@hireresolve.us  or on Linkedin 
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: it careers@hireresolve.us