Service Advisor Full Time

Hire Resolve are looking for a Service Advisor for their client. The Service Advisor is responsible for assisting customers with their vehicle service needs and ensuring a positive experience throughout the service process. The Service Advisor acts as the primary point of contact for customers, providing them with information on service options, pricing, and timelines, as well as coordinating service appointments and overseeing the progress of service work. The Service Advisor must possess excellent customer service skills, strong communication abilities, and a thorough understanding of automotive service processes.

Key Responsibilities:

• Greet customers and inquire about their service needs
• Provide detailed explanations of recommended services, pricing, and timelines
• Answer customer questions and address concerns
• Schedule service appointments and ensure timely completion of work
• Communicate with technicians to relay customer requests and monitor service progress
• Maintain accurate and up-to-date records of customer interactions and service transactions
• Follow up with customers after service to ensure satisfaction and address any additional needs

Requirements:

• Diploma or equivalent
• Previous experience in customer service, preferably in the automotive industry
• Strong communication and interpersonal skills
• Knowledge of automotive service processes and procedures
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer systems and software applications
• Valid driver’s license

Benefits:

• Salary: negotiable

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Rebecca Grylls, Ashley Feldtmann, or Thomas Stacey at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV:  logistics@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.