Hire Resolve – Top Recruitment Agency
Ticking All Your Recruitment Needs
Ticking All Your Recruitment Needs
A prominent South African law firm is seeking a proactive IT Training & Liaison Specialist to bridge the gap between their staff’s skills and our technology stack.
Responsibilities:
Training Delivery: Design and facilitate engaging 1-on-1 sessions, group workshops, and webinars covering the Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams) and internal applications.
Needs Discovery: Partner with department heads to analyze workflows, uncovering manual processes or pain points that can be automated or optimized.
IT Liaison: Serve as the primary feedback loop to the IT Department, translating business needs into technical requirements for updates, tweaks, or new software.
Content Creation: Develop and maintain a user-friendly library of “How-to” guides, training modules, and FAQs hosted on the STBB extranet.
Onboarding: Lead the technical onboarding process for new hires to ensure rapid proficiency with company software.
Minimum Requirements:
Software Mastery: Advanced proficiency in Microsoft Office desktop applications and experience creating online training/e-learning content.
Communication: Exceptional ability to translate complex technical concepts into clear, non-technical language.
Relationship Building: Proven track record of building rapport across diverse departments to uncover hidden efficiency gaps.
Analytical Thinking: Skilled at diagnosing vague operational complaints and converting them into structured, actionable recommendations for the IT team.
Adaptability: A fast learner capable of rapidly mastering new applications as company software requirements evolve.
