Hire Resolve – Top Recruitment Agency
Ticking All Your Recruitment Needs
Ticking All Your Recruitment Needs
About the Role
We are seeking a dynamic and experienced Front of House Manager to lead our customer service team and ensure a welcoming atmosphere for all guests. This role focuses on managing daily operations, enhancing guest experiences, and overseeing front-of-house staff. As a Front of House Manager, you will be crucial in maintaining high standards of service and contributing to the overall success of our establishment.
Key Responsibilities
– Oversee the daily operations of the front-of-house team, ensuring exceptional service and hospitality
– Manage guest inquiries, resolve complaints, and build strong relationships with patrons
– Train, mentor, and develop front-of-house staff to deliver consistent and high-quality service
– Monitor and evaluate service standards, implementing improvements where necessary
– Coordinate with kitchen and management teams to ensure seamless service delivery
– Implement and uphold health and safety standards in compliance with regulations
– Prepare and manage schedules for front-of-house staff, ensuring adequate coverage for peak times
– Assist with administrative tasks, including inventory management and budgeting for front-of-house operations
Requirements
– Proven track record in a management role within the hospitality or service industry
– Demonstrable experience in customer service excellence, with a strong focus on guest satisfaction
– Strong leadership and team management skills, with the ability to motivate and inspire staff
– Excellent communication skills, both verbal and written
– Ability to multitask and thrive in a fast-paced environment
– Basic financial acumen and understanding of business operations in the hospitality sector
Contact Hire Resolve for your next career-changing move.
● Salary: negotiable.
● Our client is offering a highly competitive salary for this role based on experience.
● Apply for this role today, contact Maria van Rooyen at Hire Resolve or on LinkedIn
● You can also visit the Hire Resolve website: hireresolve.us or email us your CV: maria.vanrooyen@gmail.com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
