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A multinational manufacturing holding company that produces specialty coatings, sealants, and building materials for both industrial and consumer markets, is seeking a CMDB Manager who will be responsible for maintaining the accuracy, consistency, and completeness of the Configuration Management Database (CMDB) within the ServiceNow platform – Johannesburg, Cape Town or Durban-based.
Responsibilities:
Team Leadership: Lead, mentor, and coach a team of asset technicians, managing performance reviews and talent development.
CMDB Governance: Lead governance forums and technical workshops to drive CMDB adoption, maturity, and alignment with ITIL frameworks.
Stakeholder Collaboration: Partner with ITSM, ITOM, and ServiceNow platform teams to align CMDB data with broader service management and change management processes.
Health & Lifecycle Management: Monitor and maintain CMDB health metrics, resolve data discrepancies, and manage CI lifecycle processes.
Discovery & Integrations: Oversee discovery, reconciliation, and integration activities (including SCCM, Intune, SolarWinds, and other monitoring platforms) to ensure accurate CI population.
Service Mapping: Drive discovery and service mapping initiatives to align infrastructure with business services.
Audits & Compliance: Conduct regular audits, data certification activities, and gap analyses to identify and remediate data quality root causes.
Reporting: Design and maintain dashboards to track CMDB compliance, operational health, and impact.
Innovation: Stay current with ServiceNow releases and champion automation to enhance CMDB efficiency.
Minimum Requirements:
Experience: 7+ years of experience directly managing CMDB in ServiceNow within large, complex environments.
Technical Expertise: Strong working knowledge of ServiceNow modules (ITSM, ITOM, and ITAM), including hardware/software lifecycle management, Discovery, and Service Mapping.
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Certifications:
ITIL v4 Foundations (required).
ServiceNow Certified Implementation Specialist (CIS) – CMDB or Discovery (required).
Deep understanding of the Common Service Data Model (CSDM) framework (highly desirable).
Integrations & Infrastructure: Hands-on integration experience with SCCM, Intune, SolarWinds, or similar monitoring tools; solid understanding of infrastructure architecture, project management, and roadmapping.
Soft Skills: Strong analytical and troubleshooting skills; proven ability to lead cross-functional teams and communicate effectively with stakeholders at all levels.
Benefits:
Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
