Account Manager Full Time

An established IT company is seeking a highly driven and experienced Account Manager to join their team in Cape Town, Western Cape . This dynamic role focuses on expanding and managing relationships with both public and private sector clients. The successful candidate will promote a full range of services including Data Protection (Backup), Servers, Storage, HCI, Cloud, and Microsoft Services.

This role is ideal for a candidate who thrives in both hunting for new business and farming existing accounts, and who is passionate about delivering strategic IT solutions tailored to client needs.

Responsibilities: 

• Serve as the main point of contact for client queries and escalations
• Build and maintain strong, long-term client relationships
• Conduct regular client meetings to assess needs and offer tailored solutions
• Identify, pursue, and close new business opportunities
• Promote Diopoint’s full suite of services across sectors
• Collaborate with technical teams to deliver customised proposals
• Identify upselling and cross-selling opportunities
• Conduct client reviews to track satisfaction and future needs
• Ensure excellent customer service to foster long-term partnerships
• Understand government procurement and private sector trends
• Align strategies with sector-specific needs and requirements
• Maintain CRM records and provide regular reporting on account performance
• Share insights and pipeline status with management
• Partner with technical and operational teams for seamless service delivery
• Support marketing initiatives and attend cross-functional meetings

 Requirements:

• Bachelor’s degree in Business, Marketing, IT or a related field
• Certifications in sales/account management are an advantage
• 8–10 years of IT Technical Sales experience
• 6–8 years of Account Management experience, particularly in the Public Sector
• Strong knowledge of ICT Client Services, including End-User Devices and Boardroom Equipment
• Proven track record in both private and government sector account management
• Strong understanding of Data Protection, Servers, Storage, HCI, Cloud, and Microsoft Solutions
• Excellent relationship-building, communication, and negotiation skills
• Solid understanding of government tender and procurement processes
• CRM proficiency and analytical mindset
• Ability to work independently and collaboratively
• Business acumen and compliance awareness

How To Apply:

• Contact Hire Resolve today for your next career-changing move
• Our client is offering a highly competitive salary for this role based on experience.
• Send your CV to: itcareers@hireresolve.za.com or connect with Mischa Bornman via LinkedIn.
• Alternatively, you can also contact me directly at Hire Resolve mischa.bornman@hireresolve.us
• We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.